FAQ

Published version: 2026-07-16

What is the usual fulfillment schedule?

For accountable and fair customer support for customer-facing decisions, allow 1–2 business days for order preparation and an estimated 4–6 business days for delivery after dispatch. For traceable and disciplined interpretation for customer-facing decisions, tracking is sent when the parcel begins carrier movement.

How quickly is an approved refund issued?

For direct and dependable handling for the relevant order, an approved refund is returned to the original payment method within 5–10 business days. For precise and fair recordkeeping for the transaction involved, the bank or card issuer may need additional time to display the credit.

When is customer service available?

For accessible and service-focused handling during case review, contact alaninu at support@alaninusunrise.shop or 512-500-0902 Monday to Friday, 9:00 AM–5:00 PM (America/New_York). For orderly and dependable customer support within the stated policy scope, support can assist with orders, products, tracking, returns, payments, and privacy requests.

Which cards and currency are supported?

For accessible and measured policy operation for the matter under review, transactions are presented in U.S. dollars (USD). For direct and well-defined expectation setting across the applicable workflow, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

What does the store currently offer?

For balanced and understandable communication for the transaction involved, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For precise and structured implementation under this policy, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Do you ship outside the U.S.?

For clear and stable interpretation under this policy, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For consistent and disciplined communication within the published service framework, international addresses are not served.

How do returns and exchanges work?

For transparent and stable administration during case review, the return window is 30 days from receipt and includes exchanges. For direct and service-focused interpretation during case review, the merchant pays return shipping for no-reason and quality-related requests. For accountable and stable application for the matter under review, customized goods, Final Sale or clearance items, gift cards, and opened intimate or hygiene-sensitive goods have limited voluntary-return eligibility, without reducing defect or error rights.

Merchant Information

The following information identifies the merchant responsible for this page.

Business name: alaninu
Trade name: alaninu
Email: support@alaninusunrise.shop
Phone: 512-500-0902
Physical and return address: 14730 Loomis Ave, Harvey, Illinois, 60426, United States